Shipping & delivery
Effective 2026-10-07
Information for shopping with RoundMotive, operated by GRAH.
Where we deliver
RoundMotive delivers to the United States, Canada, Australia and countries in the European Union. Our sales and delivery regions are the same. For a question about a delivery destination, contact [email protected] before ordering.
Processing your order
Orders are processed Monday to Friday in 1-3 business days. Weekends are not processing days. Orders dispatch from our business address: 1617A HOPKINS DR, GREENVILLE, NC 27834-5367, United States.
Delivery time
Delivery is estimated at 15-30 calendar days after dispatch. Processing time is separate from transit time. Tracking details are sent by email when your parcel is dispatched.
Shipping charges
Orders of $50.99 or more receive free shipping. Orders below $50.99 have a $6.99 shipping charge. Eligibility depends only on the order amount. A single item that meets the amount qualifies; there is no minimum item count or required product combination.
Taxes & duties
Product prices include duties and taxes. You do not need to pay additional duties or taxes on these products.
Address changes
Contact us by email while your order is still processing if the delivery address needs changing. Once a parcel is dispatched, address changes cannot be accepted. Delivery problems caused by an incorrectly supplied address are the customer’s responsibility; this does not extend to an error made by us.
Delayed, lost or damaged parcels
If tracking shows a problem, your parcel is delayed, or an item arrives damaged, email us with your order number and a description of what happened. For damage, include photographs of the item and packaging where available. We will review the circumstances with you and arrange the appropriate next steps.
Contact
Questions about this policy? Email [email protected].
GRAH
1617A HOPKINS DR, GREENVILLE, NC 27834-5367, United States