Returns & exchanges
Effective 2026-10-07
Information for shopping with RoundMotive, operated by GRAH.
Your return window
Request a return or exchange within 60 days after the date you actually receive your order. This window applies to change-of-mind returns as well as product faults or quality issues.
Eligible condition
We accept returns and exchanges for new or lightly used products, including products with defects or quality problems. Describe the condition when you contact us so we can review the request.
How to request a return
Email [email protected] with your order number, the item and the reason for your request. Please contact us before mailing anything. The return address is provided when your request is arranged; our business or dispatch address is not automatically a return receiving address.
Return shipping costs
For a change-of-mind return, you pay the return shipping cost. When the return concerns a product fault or quality issue, we bear the return shipping cost. Contact us first so the correct return arrangements can be made.
Exchanges
Contact us to obtain the mailing address for an exchange. Once the item is returned, we arrange the replacement shipment.
Refunds
We arrange your refund within 7 business days of receiving the returned goods. Refunds go back to the original payment method. The date a bank or card provider posts the credit can differ from the date we arrange it.
Order changes or cancellation
If you need to change or cancel an order, email us as soon as possible with your order number. We will check its current processing or dispatch status and explain the available next steps. This does not replace the return rights described above.
Contact
Questions about this policy? Email [email protected].
GRAH
1617A HOPKINS DR, GREENVILLE, NC 27834-5367, United States